Frequently Asked Questions

Here you'll find answers to the most frequently asked questions about Track To Print

Categories

Order Product Shipping Technical

Order & Payment

Creating your personalized poster is very simple:

  1. Click on "Create Map" or choose a product in the shop
  2. Upload your GPX file, search for a route in the shop or connect with Strava
  3. Customize colors, text and format according to your preferences
  4. View the live preview
  5. Add the poster to your cart and complete the order

The entire process takes just a few minutes!

We accept the following payment methods:

  • Credit Card
  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna

All payments are securely processed via Mollie.

Since each product is made to your individual specifications, cancellation is unfortunately not possible. Production begins immediately after payment is received. Please check all details in the preview before purchasing.

Product & Quality

We offer the following formats:

  • A4 (21 x 30 cm) - from £33.92
  • A3 (30 x 42 cm) - from £38.24
  • A2 (42 x 59 cm) - from £55.17

All posters are also available as digital download (PDF) for £12.67.

We exclusively use premium paper with 200g/m² grammage. The paper is FSC-certified and printed with high-quality, lightfast inks. This keeps your poster's colors brilliant for years to come.

Posters are delivered unframed by default. However, you can optionally order high-quality wooden frames in various colors (black, white, oak, walnut). The frames are available for +€29.90 and are perfectly matched to the poster formats.

Shipping & Delivery

Delivery times vary depending on product and destination country:

  • 3-5 business days after production
  • Digital download immediately after order

Production itself takes 2-3 business days. You will receive a tracking number as soon as your poster has been shipped.

Shipping is always free with us!

No matter where you order or how big your poster is – we cover the shipping costs. All shipments are climate-neutral with DHL GoGreen.

Technical Questions

We support the following format:

  • GPX - The standard GPS format

You can also import your files directly from Strava or select a route from an event in the Shop.

Most fitness apps allow GPX file exports:

  • Strava:Open activity → "..." → "Export as GPX"
  • Garmin:Open Connect → Activity → click on the gear icon in the top right → "Export" → "GPX"
  • Komoot:Open tour → "More" → "Download as GPX"

Alternatively, you can connect directly with your Strava account in the configurator and import your activities directly.

Step-by-step: Export GPX from Strava →

Your GPS data is used exclusively to create your poster. The data is processed in the browser and not uploaded to the server. We do not share any data with third parties and your data is automatically deleted after a certain period.

You can find more information in our Privacy Policy.

Still have questions?

Our support team is happy to help!

Contact us Write Email