General Terms and Conditions

Stand: 29.05.2026

1. Scope and provider

1.1 Diese Allgemeinen Geschäftsbedingungen (im Folgenden „AGB") gelten für alle Verträge, die du über unseren Online-Shop tracktoprint.com enters into a contract with us.

1.2 The provider and contracting party is:

Jens Freudenau – Track To Print
Eisenacher Straße 66
10823 Berlin
Germany
E-Mail: support@tracktoprint.com

1.3 For the purposes of these Terms and Conditions, a ‘consumer’ is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity (Section 13 of the German Civil Code (BGB)). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, is acting in the course of their commercial or self-employed professional activity (Section 14 of the German Civil Code (BGB)).

1.4 The Customer’s own general terms and conditions shall not apply, even if we do not expressly object to their inclusion in individual cases.

1.5 The language of the contract is German. The shop is also available in other languages; in the event of any doubt, the German version of these Terms and Conditions shall prevail.

2. Specification of Services

2.1 Through our online shop, we offer personalised map posters and related services. You can upload your own GPX files or import an activity via the optional Strava integration. A customised map is generated from the GPS data contained therein, which is then printed and sent as a physical poster or – where available – provided as a digital file.

2.2 Orders can be placed without creating a customer account. There is no requirement to register.

2.3 The physical posters will be printed and dispatched by our service provider, Gelato ASA, Schweigaards gate 33, 0191 Oslo, Norway.

3. Conclusion of the contract

3.1 The presentation of products in our online shop does not constitute a binding offer, but rather a non-binding invitation to make an offer.

3.2 The ordering process is as follows:

  1. You can design your poster in the configurator (e.g. by selecting a GPX file, a format, material and design).
  2. Add the designed product to your basket.
  3. Please provide your delivery address and, if applicable, your billing address, as well as an email address.
  4. Select a payment method.
  5. You check the order summary and, by clicking on the "Place order" button (or equivalent), submit a binding offer to enter into a contract of sale.

3.3 Before submitting your order, you can correct your details at any time using the standard browser functions. Before you submit your order, the contract details will be displayed for you to check one last time.

3.4 We will confirm receipt of your order immediately by email (order confirmation). This order confirmation does not constitute acceptance of your offer.

3.5 The contract is concluded as soon as we accept the offer, but at the latest upon receipt of an express order confirmation in writing or upon delivery of the goods. In the case of immediate payment via a payment service provider (e.g. Mollie), we shall declare our acceptance of your offer at the time the payment is successfully processed.

3.6 If we do not accept your offer within five working days of your order being placed, the offer shall be deemed to have been rejected; in this case, no contract shall be formed.

3.7 We will store the contract text once the contract has been concluded and will email you the order details and these Terms and Conditions. The current version of the Terms and Conditions is also available at any time at https://tracktoprint.com/agb available.

4. Right of withdrawal and exclusions from the right of withdrawal

4.1 If you are a consumer, you are generally entitled to a statutory right of withdrawal. The details are set out in our Right of Withdrawal.

4.2 Exclusion of the right of withdrawal for personalised posters: In accordance with Section 312g(2)(1) of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.

This applies in particular to all personalised map posters, which are produced based on your individually uploaded GPX data, your activity imported from Strava, or your choice of design (e.g. colour, format, material, text). These products are made specifically for you and may not be resold.

By completing the ordering process, you expressly accept this exclusion.

4.3 Premature expiry of digital content: In the case of contracts for the supply of digital content that is not delivered on a physical medium (e.g. a PDF download), the right of withdrawal ceases to apply in accordance with Section 356(5) of the German Civil Code (BGB) once we have commenced performance of the contract after you

  1. you have expressly agreed that we may begin performing the contract before the end of the withdrawal period, and
  2. you have confirmed that you are aware that, by giving your consent, you will lose your right of withdrawal once the contract begins to be performed.

4.4 In the case of non-personalised standard products (e.g. art posters without customisation) and gift vouchers, the statutory cancellation provisions apply in full.

5. Prices and payment terms

5.1 All prices are final prices in euros. VAT is not shown, as we are a small business within the meaning of Section 19 of the German VAT Act. Any delivery charges will be shown separately and displayed before the order is completed.

5.2 For deliveries to countries outside the European Union, additional charges (in particular customs duties and import VAT) may apply, which are payable by you and will not be paid by us.

5.3 Payment is made via the payment service provider Mollie (Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands). Depending on availability, Mollie offers a range of payment methods (e.g. SEPA direct debit, credit card, PayPal, Sofortüberweisung, Apple Pay, Google Pay). You enter your payment details directly with Mollie or the marketplace participant you have chosen; we do not have access to your full payment details.

5.4 The purchase price is payable immediately upon completion of the order. If an instant payment method is selected, the amount will be debited immediately upon completion of the order.

5.5 If you are in arrears with payment, consumers shall owe default interest at a rate of five percentage points above the base rate, and businesses at a rate of nine percentage points above the base rate. This shall not affect the right to claim further damages.

6. Delivery and shipping

6.1 Delivery will be made to the delivery address you have provided. Collection in person is not possible.

6.2 Production and dispatch are handled by our printing service provider, Gelato, from the nearest printing centre within the delivery area.

6.3 The estimated delivery time comprises the production time and the shipping time, and will be communicated to you in the online shop and in the order confirmation. Delivery times are non-binding estimates unless expressly stated as binding.

6.4 If a supplier commissioned by us fails to deliver or delivers improperly, despite being contractually obliged to do so, and if we are not responsible for the non-delivery, we are entitled to withdraw from the contract. In this case, we will inform you immediately and refund any payments already made without delay.

6.5 In the case of consumers, the risk of accidental loss or accidental deterioration of the goods passes to you upon handover to you or to an authorised third party. In the case of businesses, the risk passes upon handover to the forwarding agent, carrier or any other person designated to carry out the shipment.

6.6 In the event of obvious damage caused during transit, please report this to the delivery company immediately and inform us. Failure to report such damage does not affect your statutory rights in respect of defects, but it does help us to pursue our own claims against the carrier.

7. Obligations to cooperate in relation to personalised content

7.1 You are personally responsible for the accuracy and completeness of the content you provide. This includes, in particular, uploaded GPX data, activities imported via Strava, text, captions and other custom design details.

7.2 You warrant that you hold all necessary rights to the content you provide and that its use does not infringe any third-party rights (in particular copyright, personality rights or trade mark rights). You shall indemnify us against any claims brought against us by third parties arising from an infringement of such rights, including reasonable legal defence costs.

7.3 We are under no obligation to check the content you provide for its suitability or legal compliance. We reserve the right to refuse to process an order if the content provided contravenes legal provisions, official prohibitions or public decency, or contains racist, violence-glorifying, pornographic, harmful to minors or otherwise discriminatory content. In such a case, any payments already made will be refunded; no further claims shall arise.

7.4 You are required to check the preview of your poster carefully before completing your order. The preview as it appears when you complete the ordering process is what will be used for production. Due to the nature of the production process, the printed colours may differ slightly from the on-screen preview; such differences do not constitute a defect.

8. Digital content and usage rights

8.1 Where the contract relates to the provision of digital content (e.g. PDF downloads), we will make this available to you via download or email once the contract has been concluded and full payment has been received.

8.2 We grant you a simple, non-exclusive right to use the digital content provided, without any time or geographical restrictions, solely for private, non-commercial purposes.

8.3 Disclosure to third parties, reproduction beyond private use, and commercial use are not permitted.

8.4 In all other respects, the information regarding the right of withdrawal for digital content set out in clause 4.3 of these Terms and Conditions applies.

9. Retention of title

The goods supplied remain our property until the purchase price has been paid in full.

10. Warranty

10.1 Liability for defects shall be governed by the statutory provisions, unless otherwise provided for in these Terms and Conditions.

10.2 In the case of second-hand goods, liability for defects vis-à-vis businesses is excluded; this does not apply to claims for damages arising from gross negligence or wilful misconduct, to damages resulting from injury to life, limb or health, or in the event of fraudulent concealment of a defect.

10.3 In dealings with businesses, the limitation period for claims for defects in newly manufactured goods is one year from the date of delivery.

10.4 If the buyer is a trader within the meaning of Section 1 of the German Commercial Code (HGB), the obligation to inspect and give notice of defects under Section 377 of the German Commercial Code (HGB) shall apply. If the buyer fails to give the notice required under that provision, the goods shall be deemed to have been accepted.

10.5 Minor, technically unavoidable variations in quality, colour, material, format or weight do not constitute a defect and do not justify a complaint. This applies in particular to production-related tolerances in printing.

11. Liability

11.1 We shall be liable to you for all contractual, quasi-contractual and statutory claims, including tortious claims, for damages and reimbursement of expenses as follows:

11.2 We accept full liability

  • in the event of wilful misconduct or gross negligence,
  • in the event of injury to life, limb or health,
  • in accordance with the provisions of the Product Liability Act and
  • within the scope of a warranty provided by us.

11.3 In the event of a negligent breach of a material contractual obligation, our liability shall be limited to the amount of loss that was foreseeable at the time the contract was concluded and that is typical for this type of contract. Material contractual obligations are obligations the fulfilment of which is essential for the proper performance of the contract and on the observance of which you may reasonably rely.

11.4 In all other respects, liability is excluded.

11.5 The above provisions regarding liability shall also apply in favour of our legal representatives and vicarious agents.

12. Gift vouchers

12.1 Gift vouchers can be purchased via our online shop and may only be used to purchase goods from our online shop. Gift vouchers cannot be used to purchase further gift vouchers.

12.2 Gift vouchers and any remaining balance on gift vouchers are valid until the end of the third year following the year in which the voucher was purchased. The balance will expire at the end of this period.

12.3 The gift voucher can only be redeemed before the order process is completed. It cannot be applied retrospectively to orders that have already been completed.

12.4 Only one gift voucher may be redeemed per order. If the credit balance is insufficient to cover the order, the remaining amount can be paid using one of the available payment methods.

12.5 The voucher balance cannot be redeemed for cash and does not accrue interest.

12.6 Gift vouchers are transferable. We may fulfil our obligations to the person redeeming the voucher with discharging effect, provided that we are not aware of their lack of authorisation, or are unaware of it due to gross negligence.

13. Promotional vouchers

13.1 Promotional vouchers are issued free of charge as part of promotional campaigns and are valid for a specific period. Promotional vouchers cannot be purchased.

13.2 Promotional vouchers can only be redeemed during the specified promotional period and only for the products listed in the promotional details. Only one promotional voucher may be redeemed per order.

13.3 The value of the goods must be at least equal to the value of the promotional voucher. Any remaining credit will lapse upon redemption and will not be refunded.

13.4 Promotional vouchers cannot be exchanged for cash and do not accrue interest. If goods paid for using a promotional voucher are returned in full or in part (e.g. in the case of a non-personalised product covered by the right of withdrawal), the value of the promotional voucher will be forfeited without replacement.

14. Applicable law

The law of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

15. Dispute resolution

15.1 The European Commission provides an online dispute resolution (ODR) platform, which you can access at https://ec.europa.eu/consumers/odr/ can contact us. You can find our email address in these Terms and Conditions and on our Legal Notice.

15.2 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

16. Final provisions

16.1 Should any provision of these Terms and Conditions be or become invalid, in whole or in part, this shall not affect the validity of the remaining provisions.

16.2 The place of performance and exclusive place of jurisdiction for all disputes arising from the contractual relationship shall be Berlin, provided that the customer is a trader, a legal entity under public law or a special fund under public law. In relation to consumers, the statutory provisions shall apply.

16.3 We reserve the right to amend these Terms and Conditions should this become necessary due to changes in the law, new rulings by the highest courts, or changes to our range of products and services. For contracts already concluded, the version valid at the time the contract was concluded shall apply.