General Terms and Conditions

1.1 These General Terms and Conditions (hereinafter "T&C") apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter "Customer") with Track To Print, Jens Freudenau (hereinafter "Provider") via the website www.tracktoprint.com.

1.2 A consumer within the meaning of these T&C is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

1.3 An entrepreneur within the meaning of these T&C is a natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.

2.1 The product descriptions presented on the Provider's website do not constitute binding offers, but serve to enable the Customer to submit a binding offer.

2.2 The Customer can submit the offer via the online order form. The Customer goes through the following steps:

• Upload of GPX file or entry of location data
• Selection of design options (color, format, text)
• Preview of the personalized poster
• Selection of size and product options
• Entry of delivery and billing address
• Selection of payment method
• Review and confirmation of all information
• Binding submission of the order by clicking the button "Place order subject to payment"

2.3 The Provider sends the Customer an automatic confirmation of receipt by email, in which the Customer's order is listed again. This automatic confirmation of receipt does not yet constitute acceptance of the contractual offer.

2.4 Acceptance of the offer (and thus conclusion of the contract) takes place through a separate order confirmation email or through delivery of the goods within 2 days.

3.1 The Customer provides the Provider with the data required for personalization (GPX files, texts, data). The Customer is responsible for the accuracy and legality of the transmitted data.

3.2 The Customer receives a digital preview of their personalized product before production begins. By ordering, the Customer confirms that the product meets their specifications.

3.3 Changes to the personalized design are generally no longer possible after placing the order, as production begins immediately.

3.4 The Provider reserves the right to refuse production if the transmitted data or content violates applicable law, public morals or the rights of third parties.

4.1 The prices stated are final prices including statutory VAT. Additional shipping costs will be shown separately.

4.2 Payment is made via the payment service provider Stripe. The following payment methods are available:

• Credit Card (Visa, Mastercard, American Express)
• SEPA Direct Debit
• Instant Bank Transfer
• Apple Pay / Google Pay

4.3 Payment is due immediately upon conclusion of the contract.

4.4 In case of payment default, the Provider is entitled to demand default interest at a rate of 5 percentage points above the base interest rate.

5.1 Delivery takes place within Germany and to the following countries:

• European Union (EU)
• Switzerland
• Other countries on request

5.2 Production is carried out by our partner Gelato in the country of order or at a nearby production location to minimize transport routes.

5.3 The delivery time is usually 5-10 business days from receipt of payment. The specific delivery time will be displayed when ordering.

5.4 Shipping is climate-neutral. Shipping costs are displayed before completing the order and are shown separately in the ordering process.

5.5 For deliveries abroad, additional customs duties, taxes or fees may apply which are not collected or invoiced by the Provider, but must be paid by the Customer directly to the relevant customs or tax authorities.

11.1 The European Commission provides a platform for online dispute resolution (ODR), which can be found at https://ec.europa.eu/consumers/odr/ .

11.2 The Provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

12.1 The law of the Federal Republic of Germany applies to contracts between the Provider and the Customers, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn.

12.2 If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Provider is the Provider's registered office.

12.3 Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions shall remain unaffected.